Change Management
Industry experts claim that organizational change initiatives continue to experience a failure rate approaching 70%. (Standish Group 2009, IBM 2008, Raps 2004, Beer & Nohria 2000, Senge, 1999, Strebel 1998, Kotter 1998) If the statistics are correct, WHY?
Many change initiatives focus on the "change" itself, instead of on the implications for the individuals experiencing the change. It is counterintuitive that generally, "change" initiatives are implemented without first benchmarking the potential response of the individuals experiencing the change. This is the unique contribution of the Model of the Organizational Loss of Effectiveness (LOE) and the corresponding LOE Index.
The LOE Model
The model of an organizational LOE hypothesizes that an organization transitioning through an organizational change initiative will experience a loss of stability that results in the exhibition of symptoms that are predictable, measurable, and can negatively impact the overall effectiveness of an organization. These symptoms include; decreased productivity, decreased morale, decreased motivation, increased conflict, increased absenteeism, and increased turnover.
Based on similar types of diagnoses for individuals, if a significant number of the symptoms, e.g. a majority, are present in the organization's behavior, the result will be an Organizational Loss of Effectiveness (LOE). |
The LOE Index
The LOE Index identifies behaviors, perceptions, and attitudes that emerge in organizations as a response to change and that ultimately impact overall effectiveness. The tool enables organizations to anticipate symptoms and to plan and adapt efficiently to the impact of change. The index focuses on the employee, and how factors inherent in change affect their performance and subsequently have a negative impact the organization.
The LOE Index is based on 7 years of research that identified and authenticated the symptoms of an Organizational LOE. The 54 validated questions on the Index quantitatively measure the presence of these symptoms.
Mini Index
The Mini Index is a scaled down example of the type of questions designed to quantitatively measure the presence of the symptoms as defined by the Organizational LOE Model.
Answer each question then click on the calculate button for instant results. Take the Mini Index. |
"The role of Change Management is the transformation of chaotic inconvenience into a manageable process first within the Individual and then Collectively within the organization."
~Victoria Grady, PhD |
